Privacy Policy — Kenmore Sewing Manuals

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our site.

Information you provide

Name and email address when you complete a purchase or contact us
Shipping address when you order a printed manual
Payment information — processed securely by Stripe; we never store your card details
Messages you send through our contact form

Information collected automatically

IP address and browser type
Pages visited and time spent on the site
Referring website
Download activity associated with your order session

2. How We Use Your Information

To process and fulfil your orders (PDF delivery and printed manual shipping)
To send order confirmations and download links
To respond to your questions and support requests
To improve our website and product catalogue
To detect and prevent fraud
To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Payment Processing

All payments are processed by Stripe, a PCI-DSS compliant payment processor. Your credit card number and payment details are transmitted directly to Stripe and are never stored on our servers. Stripe's privacy policy is available at stripe.com/privacy.

4. Cookies

We use cookies and similar technologies to maintain your shopping cart session and to understand how visitors use our site. You can disable cookies in your browser settings, but some features (such as the shopping cart) may not function correctly without them.

5. Data Retention

We retain order records (including your name, email, and purchased items) for a minimum of seven years to comply with Canadian tax and accounting requirements. Download logs are retained to verify order fulfilment. You may request deletion of your personal data at any time, subject to our legal obligations.

6. Third-Party Services

We use the following third-party services that may collect data as described in their own privacy policies:

Stripe — payment processing
Google Analytics — website analytics (if enabled)
Google Search Console — search performance monitoring

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. PDF files are stored in a private, non-web-accessible directory and are only served after verifying a valid paid order.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us.